Choosing the Right Fulfillment Center
Client Service
**Find a fulfillment facility that shares your concern for maintaining your brand.**
- Look for a dependable call center for purchases, status checks, returns, or cancellations.
- Opt for a center offering a single point of contact for personalized care and assistance.
- Choose centers recommended by previous customers for reliability.
Versatility
**Consider whether your company will need special packaging or shipping instructions.**
- Some centers prioritize efficiency, while others are more accommodating but may process shipments more slowly.
- Examine how centers handle order modifications and their impact on customers and your company.
- Balance your customers' needs with the fulfillment center's capabilities.
Location - for Cost and Speed
**Evaluate fulfillment center locations based on your clients' distribution.**
- Consider proximity to transportation hubs and global presence.
- Popular locations: Los Angeles, Chicago, Cincinnati, Philadelphia, and the New Jersey/New York region.
- Balance cost-effectiveness with the option to visit and inspect your products.
Technological Prowess
**Look into applications and connections for efficient product and inventory management.**
- Check for real-time tracking and compatibility with various e-commerce platforms.
- Consider user-friendly APIs and plugins for streamlined interactions.
- Choose a fulfillment center that aligns with your technology requirements.
Knowledge
**Research the background and experience of the individuals at the fulfillment center.**
- Ensure the agent assisting you has a strong background and experience in the business.
- Knowledgeable individuals will provide guidance and ensure smooth supply chain operations.